Frequently Asked Questions (FAQ)

  • What is Charterscanner?

  • What makes Charterscanner different from brokers?

  • How does the business model work?

  • Who is responsible for facilitating my flight?

  • What is your cancellation policy?

  • What jets do you offer?

  • How soon can you source my desired aircraft?

  • Where is the company located?

  • How do I contact you directly?

  • When should I arrive at the airport?

  • Will there be WiFi onboard and how much does it cost?

  • Is it allowed to use my mobile device during flight?

  • If my flight was delayed/canceled, where do I get information about it?

  • Is smoking allowed onboard?

  • Are animals allowed on board?

  • Is the carriage of firearms allowed on board?

  • If any special assistance during the flight is required, how can I arrange it?

  • What is the luggage policy?

  • How confidential is my trip?

  • How do I use the Charterscanner platform?